Effective communication: Evolving from listening to processing. (Эффективная коммуникация: эволюция от понимания к действию) Journal of Process Communication, 2(1), 1-30. (2014)
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This article traces the exploration of effective communication through the research of one scholar for more than 30 years. The impetus of an awareness of the need to listen more effectively was the starting point and has evolved through the adaptation of interaction skills as described by the Process Communication Model(c)